Sales Assistance

Find Your Local Sales Representative  [Here]


Purchase Orders

US DOMESTIC Purchase Orders for New Products:
Send all US Domestic POs to domorders.sd@ametek.com
(Do NOT send International POs or Sales Invoices to this email address.)

INTERNATIONAL Purchase Orders for New Products:
Send all International POs to intlorders.sd@ametek.com
(Do NOT send US Domestic POs or Sales Invoices to this email address.)

To check order status or for general inquiries, contact AMETEK Programmable Power Sales at 858-458-0223 or email the Sales Department at sales.ppd@ametek.com. (Do not send Purchase Orders to this email.)

Applications Assistance

For help on how to use a product you own, please reference one of our convenience resources below:

 Frequently Asked Questions (FAQ)
For immediate self support, try the Frequently Asked Questions (FAQ) postings by clicking the link below: www.programmablepower.com/support/FAQ.htm

 Application Notes
Also you can download Application Notes and How-To articles on the use of Programmable Power products at www.programmablepower.com/Application_Notes

Product Manuals
All current, standard product manuals are available online under the "Downloads" tab above.

• DC Programmable Power Supplies Support Request  (Sorensen Brand)


• AC Programmable Power Supplies Support Request  (California Instruments Brand)


• AC Programmable Power Supplies Support Request  (Elgar Brand)


• Electronic Loads, eLoads & ePower Supplies Support Request  (AMREL Brand)

An Applications Specialist with expert knowledge of your specific brand of power supply will reply to you.

Upgrade & Support Services

Select below for more information on our available post purchase services:

 Software Upgrade Service Brochure
Choose a software upgrade to bring your AMETEK product up to current revision. Click Here

 Hardware Upgrade Service Brochure
Choose a hardware upgrade to bring your AMETEK product up to current revision. Click Here

 Field Service / Field Repair Brochure
Request Field Service or Repair to improve operating performance of your AMETEK product. Click Here

 Equipment Commission Service Brochure
Choose to have AMETEK fully commission your AMETEK product or system before putting into operation. Click Here

 Extended Warranty Service Brochure
Select an extended warranty to continue protection of your AMETEK product investment. Click Here


If you need more assistance with post service support beyond the information offered in the brochures, please email services.ppd@ametek.com

Repair

A Return Material Authorization (RMA) number is required for products being sent to AMETEK for repair. An RMA number can be obtained using the online RMA form at: www.programmablepower.com/support/RMA.htm

If you are unable to use the online RMA form, please call the AMETEK Customer Service Administrator (Monday-Friday from 8:00am – 4:00pm PT) at 800-733-5427 and a representative will complete and submit an RMA request on your behalf.

To check the status of your repair order online, go to www.programmablepower.com/rma_lookup, or email us at: repair.ppd@ametek.com

If you have a specific repair question that our online tools could not satisfy, such as concerning the evaluation of your repair, contact Tracy Dinh at: tracy.dinh@ametek.com or 858-228-6889.

Outside the USA, contact your local representative or nearest Authorized Service Center. Contact information for all Service Centers can be found at: www.programmablepower.com/support/service_centers.html

Spare Parts

To order spare parts, or determine the correct replacement part for your AMREL, California Instruments, Elgar, Sorensen, Power Ten or Xantrex supply, contact the AMETEK Programmable Power Customer Service Department by emailing us at: parts.ppd@ametek.com