Applications Assistance

For help on how to use a product you own, please reference one of our convenience resources below:

 Frequently Asked Questions (FAQ)
For immediate self support, try the Frequently Asked Questions (FAQ) postings by clicking the link below: www.programmablepower.com/support/FAQ.htm

 Application Notes
Also you can download Application Notes and How-To articles on the use of Programmable Power products at www.programmablepower.com/Application_Notes

Product Manuals
All current, standard product manuals are available online under the "Downloads" tab above.

• DC Programmable Power Supplies Support Request  (Sorensen Brand)


• AC Programmable Power Supplies Support Request  (California Instruments Brand)


• AC Programmable Power Supplies Support Request  (Elgar Brand)


• Electronic Loads Support Request  (AMREL Brand)

An Applications Specialist with expert knowledge of your specific brand of power supply will reply to you.

Sales Assistance

To check order status or for general inquiries, contact AMETEK Programmable Power Sales at 858-458-0223 or email the Sales Department at sales.ppd@ametek.com. (Do not send Purchase Orders to this email.)

Purchase Orders

US DOMESTIC Purchase Orders for New Products:
Send all US Domestic POs to domorders.sd@ametek.com
(Do NOT send International POs or Sales Invoices to this email address.)

INTERNATIONAL Purchase Orders for New Products:
Send all International POs to intlorders.sd@ametek.com
(Do NOT send US Domestic POs or Sales Invoices to this email address.)

Repair

A Return Material Authorization (RMA) number is required for products being sent to AMETEK for repair. An RMA number can be obtained using the online RMA form at: www.programmablepower.com/support/RMA.htm

If you are unable to use the online RMA form, please call the AMETEK Customer Service Administrator (Monday-Friday from 8:00am – 4:00pm PT) at 800-733-5427 and a representative will complete and submit an RMA request on your behalf.

To obtain a quote or check the status of your repair order, contact the Customer Service Administrator at
800-733-5427, or email us at: repair.ppd@ametek.com

Outside the USA, contact your local representative or nearest Authorized Service Center. Contact information for all Service Centers can be found at: www.programmablepower.com/support/service_centers.html

Spare Parts

To order spare parts, or determine the correct replacement part for your AMREL, California Instruments, Elgar, Sorensen, Power Ten or Xantrex supply, contact the AMETEK Programmable Power Customer Service Department by emailing us at: parts.ppd@ametek.com